About Us

Our contact details:

THETAmetrix Limited
12 Somerset House
Hussar Court
United Kingdom

Telephone: +44(0)23 9226 7607

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Making A Purchase

We currently accept PayPal, and credit card and debit payment via PayPal.
We also accept online bank transfers. Please contact us for our bank details if you wish to pay this way.

When we receive your order, we will send a confirmation email.
It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. If there are any problems with the payment, for example, if the Shipping Charge is inconsistent with the Shipping Address, we will include this in the invoice.

Shipping And Handling

The Shipping Charge is included in the cart. Please ensure that the Shipping Region is consistent with the Shipping Address.

Our delivery hours are 9am - 6pm, Monday to Friday. A signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be best to supply an alternative address for delivery. Our courier will make 2 attempts to deliver the goods within 5 working days of them being dispatched. Please note if goods are returned to us due to no one being there to accept the goods a £15.00 handling charge will be made.

Please examine all goods on delivery. Damaged of faulty goods must be reported to us within 24 hours of delivery.

Claims for damaged goods cannot be accepted once the goods have been installed or used.

Delivery Schedule

Delivery times vary depending upon the order. Most products will be dispatched within 2 - 10 working days

Back Orders

If your item is not in stock, we will contact you with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK 20% VAT is included.


We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. If you are not happy with the goods, return them to us in original undamaged packing and we will refund the total price excluding any delivery charges.

Reaching Us

If you need to reach us, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone +44(0)23 9226 7607. Office hours are 9am to 5.00pm Monday to Friday

Privacy Policy

THETAmetrix do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies may be used on this shopping site to keep track of the contents of your shopping cart, and to store delivery addresses and to store your details if you the 'Remember Me' Option is provided. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Claims for refunds on damaged goods must be notified within 24 hours. In the unlikely event that you are not happy with your purchase, or the product is unsuitable we accept returns up to 21 days after dispatch. The goods must be in resalable original undamaged packaging and fit for transportation. On return of the product, you will receive a full refund less £10.00 handling charge. It is the customer’s responsibility to return the product, once the delivery has been signed for unless the product is defective or was received in error. Please telephone contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. before arranging a return.

Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. We will not be held responsible for the method of postage used to return the goods or the payment of the transit back to us. We strongly recommend that you use a trackable service to return any items.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

THETAmetrix is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. for a reference number before returning any WEEE and we will reimburse postage costs once the item is received. Without a return reference number we will not be able to reimburse any costs.

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